Cancellation policy

Consumers are entitled to a right of cancellation in accordance with the following conditions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity:

A. CANCELLATION POLICY – RIGHT OF CANCELLATION

You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of cancellation, you must communicate your decision by means of a clear statement (e.g. a letter sent by post or e-mail) to revoke this contract. You can use the following address/ e-mail (Mariam Ktiri, Worblaufenstrasse 137, 3048 Worblaufen / Switzerland, info@mariamktiri.com) or the contact form on the webpage.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

B. CONSEQUENCES OF CANCELLATION & REFUND

If you withdraw from this contract, we will have given you all payments that we have received from you, excluding delivery costs, to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
The customer bears the cost of returning the goods.
The goods must be sent back to:
Mariam Ktiri
Worblaufenstrasse 137
3048 Worblaufen
Switzerland
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

C. GENERAL INFORMATION

1) Please avoid damaging and contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.
2) Please do not send the goods back to us per freight collect.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of cancellation.